Impenetrable

I've just spent over an hour — over an hour! — trying to sort out my cell phone bill. I had been telling my wife that she needed to pay closer attention to how much she's been using the phone, but that warning was much too late — she's completely exhausted whatever rollover minutes we had accrued, and used more than twice the amount we were allotted last month (which means next month we'll have to pay more than twice what we usually do). Even making that determination was a confusing, bewildering process.

I've quietly increased our plan (an additional $20 per month), and with some research I was able to decrease our Text Messaging charges (by $10 per month). So it all evens out, almost.